Política de envío

Online Returns Policy Genesis Fine Arts Ltd

Online Returns Policy

www.mindybrownes.com / www.genesisireland.com

RETURNS & REFUNDS RELATING TO CHANGE OF MIND

If you're not completely happy with the product, or you ordered an incorrect item, you can return your order to Mindy Brownes Interiors for a full refund (Excluding the cost of delivery) Refunds can only be made in the original tender of purchase. Online refunds will be processed to the original payment card or type. We are happy to refund your item provided that the item is fit to sell on; (Packaging clean, untorn, inside packaging intact, plastic sleeve on all lighting shades) within 14 days. Pease note we will not carry the cost of a returned item that must be paid by you, the customer. When sending an item back due to change of mind please retain proof of tracking. We recommend you use a postal service that insures you for the value of the goods you are returning. Please note all returns are your responsibility until they reach us.

RETURNS & REFUNDS RELATING TO DAMAGED ITEMS OR DEFECTS

If an item arrives damaged or broken all breakages on receipt must be notified to Genesis and Mindy Brownes Interiors within 24 hours of receipt. This can be done by email only (info@mindybrownes.com) We will then speak to you across the phone and resolve the issue as quickly as we can. Please note a number of Mindy Brownes items are hand finished and may have slight paint/finish variations on each item. Therefore it’s good to note no piece is the exact same and may vary.

RETURNS & EXCHANGE ON SALES ITEMS IN STORE NOT ONLINE

Genesis Fine Arts Limited has a policy of no returns or exchange on sale items in our physical store. This will not affect your statutory rights.

EXCHANGE OF SPECIAL INSTRUCTION GOODS

We do not offer refunds for personalised goods (painted or altered, re-upholstered at customer request) this includes on base mounted items and engraving.

REFUND

In the event of a refund the full payment for goods will be returned to the customer no longer than 30 days from original transaction either by Paypal or Credit Card.

RETURNS ADDRESS

Online Returns, Genesis & Mindy Brownes Interiors, Mullingar Business Park, Mullingar, Co Westmeath Ireland N91 V8DY

By paying for goods from Genesis & Mindy Brownes then you agree to all terms and conditions and returns policies set out By Genesis Fine Arts Ltd.

None of the above affects your statutory rights.

we are here to answer any questions or queries you may have. For further information please email us at: info@mindybrwones.com